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Legal notice
Art. 1 – General Provisions
By browsing this area, the user accesses the Blue Dolphin website, available at https://blue-dolphin.it/. Browsing the website and submitting a purchase order imply acceptance of these General Terms and Conditions of Sale and of the Data Protection Policies adopted by the website, as indicated in the Privacy Policy page.
These General Terms and Conditions of Sale apply to the sale of products exclusively with reference to purchases made on blue-dolphin.it, in accordance with the provisions of Part III, Title III, Chapter I of the Italian Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, and Legislative Decree no. 70/2003, by:
Company: CIEGI S.R.L.
Registered office: Salita Arenella 9, 80129 Naples (NA), Italy
VAT number: IT09059571217
Email: info@blue-dolphin.it
Website: https://blue-dolphin.it/
Before accessing the products offered on the website, the user is required to carefully read these General Terms and Conditions of Sale, which are deemed to be generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the order summary and these General Terms and Conditions of Sale. CIEGI S.R.L. reserves the right to unilaterally modify these terms without prior notice. Any changes will be valid from the moment they are published on the website and will apply exclusively to orders placed thereafter.
Art. 2 – Subject Matter
These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products made on the Blue Dolphin website, available at https://blue-dolphin.it/.
Art. 3 – Conclusion of the Contract
To conclude the purchase contract, the user must complete the electronic order form and submit it by following the instructions provided on the website.
The order form contains a reference to these General Terms and Conditions of Sale, the images and essential information of each product, the relevant price, the accepted payment methods, the delivery methods for the purchased products, the related shipping and delivery costs, as well as a reference to the conditions for exercising the right of withdrawal and the methods and timing for returning purchased products.
Before concluding the contract, the user will be asked to confirm that they have read and accepted these General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the order form completed by the user, after verifying the accuracy of the data contained therein.
The buyer is required to pay the price from the moment the online order submission procedure is completed. This occurs by clicking the purchase confirmation button at the end of the guided procedure.
Once the contract has been concluded, the seller takes charge of the order for fulfilment.
Art. 4 – Registered Users
When completing the registration procedures, the user agrees to follow the instructions on the website and to provide their personal data correctly, completely and truthfully.
Once registration has been completed, the user may receive a confirmation notice at the email address provided.
The user assumes responsibility for the accuracy and truthfulness of the data provided and agrees to promptly inform CIEGI S.R.L. of any changes to their data.
When creating an account, the user may receive or set personal login credentials. Such credentials constitute the user identification system, and any actions carried out through such access will be attributed to the user.
The user agrees to keep their access data confidential, to safeguard it with due care and diligence, and not to transfer it, even temporarily, to third parties.
Art. 5 – Product Availability
The availability of products shown on the website refers to the actual availability at the time the buyer places the order. Such availability must nevertheless be considered indicative, since, due to the simultaneous presence of multiple users on the website, products may become unavailable before the order is confirmed.
Even after the order confirmation email has been sent, cases of partial or total unavailability of the goods may occur. In this case, the order will be corrected by removing the unavailable product and the buyer will be promptly informed by email.
If the buyer requests cancellation of the order due to product unavailability, CIEGI S.R.L. will refund the amount paid within the terms provided by applicable law, using the same payment method used for the purchase, unless otherwise agreed.
Art. 6 – Products Offered
Blue Dolphin sells clothing, accessories and fashion items available on the website.
The product offering is detailed on the website https://blue-dolphin.it/.
Art. 7 – Payment Methods and Prices
The price of the products shall be the price indicated on the website from time to time, except in the case of an obvious error.
In the event of an error in the price, CIEGI S.R.L. will notify the buyer as soon as possible, allowing them to confirm the order at the correct amount or cancel it. In any case, CIEGI S.R.L. shall not be obliged to provide the product sold at the lower price incorrectly indicated.
The prices shown on the website include VAT, where applicable, and do not include shipping costs unless otherwise stated. Prices may change at any time. Such changes do not apply to orders for which an order confirmation has already been sent.
Once the desired products have been selected, they will be added to the cart. The user must follow the purchase instructions, entering or verifying the information requested at each step of the process. Order details may be changed before payment.
Payment may be made using the methods available at checkout, including, by way of example, credit/debit card, PayPal, bank transfer and instalment payment systems, where available.
Art. 8 – Delivery
Blue Dolphin ships to Italy and abroad, according to the methods available at checkout.
Delivery is made to the address provided by the user at the time of purchase.
From the moment the order is received to the moment it is fulfilled, meaning shipped, approximately 2 business days may pass. This time is necessary to prepare the package.
For shipments within Italy, delivery by express courier is estimated at 24/48 business hours from the moment the courier takes charge of the shipment.
Deliveries are made from Monday to Friday, excluding public holidays.
Shipments are handled through reliable couriers, including BRT/Bartolini and GLS, in order to ensure an efficient service and protect the products during transport.
If delivery cannot be completed, the order may be placed in storage at the courier’s depot. In this case, the courier will provide the necessary instructions to arrange a new delivery or collection.
If delivery cannot take place for reasons not attributable to the seller, the order may be returned to the seller’s premises. Any additional costs resulting from failed delivery or a new shipment may be charged to the buyer.
Shipping within Italy costs €9.90. For international shipments, costs are automatically calculated at checkout based on the country of destination.
Delivery times for international shipments may vary, indicatively from 5 to 7 business days, depending on the destination and the transport service available.
Shipping costs are borne by the buyer and are clearly indicated when the order is placed.
Art. 9 – Withdrawal and Returns
In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without giving any reason within 14 days from the delivery date of the order.
In the case of multiple purchases made with a single order and delivered separately, the 14-day period begins from the date of delivery of the last product.
The user who wishes to exercise the right of withdrawal must submit the request through the dedicated form available at the following link:
https://blue-dolphin.it/it-it/pages/richiesta-di-reso
Once the request has been received, the Blue Dolphin team will handle the case and provide the user with the necessary instructions to proceed with the return.
Products must be returned intact, unused, undamaged and complete with original packaging, labels, tags and any original accessories.
The refund will be issued after the returned product has been received and inspected. The refund will be made using the same payment method chosen by the buyer at the time of purchase, unless otherwise agreed between the parties.
In the case of payment by bank transfer, if the buyer wishes to exercise the right of withdrawal, they must provide the bank details necessary to issue the refund.
Initial shipping costs are non-refundable, unless otherwise stated or in cases of defective, incorrect or non-compliant products.
Art. 10 – Processing of Personal Data
The buyer’s data is processed in accordance with the legislation on personal data protection, as specified in the dedicated section of the website containing the information notice pursuant to Article 13 of Regulation (EU) 2016/679, available in the Privacy Policy.
Art. 11 – Contacts
Any request for information may be sent by email to the following address:
Art. 12 – Online Dispute Resolution
Pursuant to Article 14 of Regulation (EU) no. 524/2013, the European Commission provides consumers with a platform for the online resolution of disputes arising from online purchases and service contracts.
The ODR platform is available at the following address: